Equipment Bundle - Carpigiani by NKR in Northern

Is Equipment Training Day! Time to strip down the machine and identify some parts. Well, training were supported by NKR.

It's all hands on, almost 80%. The Store Managers and some Equipment Managers were involved. They need to wash, clean and identify the machine.

After almost 7 hours, the team were with more knowledge of how to maintain the machine. With this our customers were assured of getting Gold Standard Dessert! Triple Thick Shake & Sundaes!

Thanks to Melvin and Vellu!

KURSUS OPERASI KETUA KREW McDONALD’S - PENANG ISLAND

Pada 23hb dan 24hb November 2009, bertempat di Bilik Latihan McDonald’s Pulau Pinang telah diadakan “Kursus Operasi Ketua Crew ” untuk semua Ketua Krew di bahagian Pulau Pinang iaitu merangkumi dari OC Hong Chin dan Eng Chew.Seramai 16 Ketua Krew telah menghadiri kursus ini.

Kursus intensif operasi ketua krew ini telah diadakan selama dua hari bermula dari jam 9.00 pagi hingga ke 5.00 petang setiap hari.Selama dua hari ini semua ketua krew di latih dan di ajar untuk lebih memahami 7 asas (7 Foundation’s), Komunikasi, Tanggungjawab Ketua Crew,Keselamatan Makanan, Penghantaran Kualiti Makananan yang tebaik kepada pelanggan dan Latihan di dalam McDonald’s.
Selepas di ajar dan di latih dengan elemen-elemen itu semua ketua krew menjalani ujian pada hari terakhir kursus ini. Dan keputusan yang boleh dibanggakan apabila keseluruhannya lulus dengan cemerlang. Ini bermakna semua ketua krew memberi perhatian yang penuh di dalam kursus ini untuk di aplikasikan di restoren-restoren mereka.Dan kesemua mereka telah gradute dengan cemerlang dalam kursus ini. Tahniah buat semua Ketua Krew!
Dan jutaan terima kasih diucapkan kepada :-
Operation Consultants - Hong Chin dan Eng Chew

Store Manager

Samantha - #054 Sunshine Sq

Kak Lin - #097 Bukit Jambul

Mazlina - #190 Tesco Penang

CLOC - El's & Azemah's Mini Markets

RACE for No1 - Another Perfect 10 execution! As we all know, PEOPLE are our key assets ... No PEOPLE, No FOOD, No SERVICE!

Recently, on 2/2 - 3/2/09, Elena and Azemah's mini markets successfully conducted a CLOC. (Crew Leader Operations Course). This training event was attended by 27 CLs from mainland, Taiping, Sg Petani and also from as far as Langkawi.

BACK to BASICS - The topics covered were basics such as Communication, Training, Service, Food Safety, MFY & VCMS, Quality Control & Sanitation, Zonal Responsibility and Teamwork.

All our CLs were supportive and contributed till end of the class. Our best success was that all students passed the FINAL EXAM with high passing marks ... the highest score being 98%.

Congratulations to :-

Best Contributor Award - Shaiful bin Ahmad Badlishah (Juru DT)
Archie Award - Noraini bt Abu Yazid

Well Done !

P/s: Would like to take this opportunity to thank our PC trainer- Soo Cheng and SMs - Felicia, Hariza, Jonathan, Lay Yong, Razak, ChinYang, Chong Beng, Azwan & Emmy for their contribution and support to make this CLOC a successful one. Thank you !

CLOC PG ISLAND

Pada 15hb dan 16hb Disember 2008, bertempat di Bilik Latihan McDonald’s Pulau Pinang telah diadakan “Kursus Operasi Ketua Crew ” untuk semua Ketua Krew di bahagian Pulau Pinang iaitu merangkumi dari OC Hong Chin dan Eng Chew. Seramai 16 Ketua Krew telah menghadiri kursus ini.

Kursus intensif operasi ketua krew ini telah diadakan selama dua hari bermula dari jam 9.00 pagi hingga ke 5.00 petang setiap hari.Selama dua hari ini semua ketua krew di latih dan di ajar untuk lebih memahami 7 asas (7 Foundation’s), Komunikasi, Tanggungjawab Ketua Crew, Keselamatan Makanan, Penghantaran Kualiti Makananan yang tebaik kepada pelanggan dan Latihan di dalam McDonald’s.

Selepas di ajar dan di latih dengan elemen-elemen itu semua ketua krew menjalani ujian pada hari terakhir kursus ini. Dan keputusan yang boleh dibanggakan apabila keseluruhannya lulus dengan cemerlang. Ini bermakna semua ketua krew memberi perhatian yang penuh di dalam kursus ini untuk di aplikasikan di restoren-restoren mereka.Dan kesemua mereka telah gradute dengan cemerlang dalam kursus ini. Tahniah buat semua Ketua Krew!

Dan jutaan terima kasih diucapkan kepada :-
Operation Consultants - Hong Chin dan Eng Chew

Store Manager
Chee Keat - #150 Prangin Mall
Samantha - #054 Sunshine Sq
Kak Lin - #097 Bukit Jambul
Wati - #208 Queensbay Mall
Mazlina - #190 Tesco Penang

dan juga tidak lupa kepada PC Trainer Northern Regional Soo Cheng kerana telah mengajar kesemua ketua crew dengan topik di atas tadi. Terima Kasih!!!

SNAP 30 Training

On 4th August 2008, Store Managers from Eng Chew’s PC and Hong Chin’s PC attended the SNAP 30 training at #218 McD Caltex Farlim.

What is the SNAP 30 ? (Actually most of us also wonders what it is!!)
S = Six
N = Neat
A = Appearance
P = Points
30 = Every 30 minutes

What are the “Six Neat Appearance Points” ?

Mirror
Urinal
Sinks
Tiles
Dispenser
Odors

So, to make it easy to remember, just remember "MUST DO" !

During the travel path (every 30 minutes) the shift manager must pay good attention to all the “Six Neat Appearance Points”. All the points must be clean and in very good condition.

All the SMs were taught again by OCs, Eng Chew and Hong Chin on the correct procedures to clean mirror, urinal, sinks, tiles, signage and not forgetting the trash bins. Believe it or not, we really enjoyed the training !

Situational Leadership Class

Well, we became students again recently at a SL2 class conducted by our very own Dominic Lopez .... learning about D1,D2,D3,D4 and S1,S2,S3,S4 (Hah! Ask your OCs if you are wondering what that is!)

Briefly, it is about diagnosing the Development Level of the employee (that's the D1,D2,D3,D4) before applying the correct Leadership Style (that's the S1,S2,S3,S4) so that we get a match made-in-heaven! (help you and help us lah)

So, having graduated in a short one-day class, we have committed to diagnosing YOU first before selecting a Leadership Style ! (hehe, I am going out to buy the stethoscopes!)

MFY Training - McD Juru DT

NewsFlash : With specially imported Professor Haliza Basir and Prof-wannabe Elena Khoo, this class was succesfully hosted in Juru DT from 9/6/08 - 11/6/08. Here is a first-hand account of this class from Syafiq (FM #150 Prangin Mall) - Thanks,Syafiq!

Bengkel dan Latihan Intensif MFY (Northern Region)

Selama 3 hari bermulanya pada 9hb June 2008 sehingga 11hb June 2008,kesemua Pengurus Restoran yang dipilih,OC Hong Chin,Elena Khoo dan juga OM Melanie Lim berkampung di McD Juru untuk menghadiri kursus bengkel intensif MFY (Made For You Workshop).Kursus ini bertujuan untuk mengajar dan memberi panduan kepada Restoran-restoran yang akan di ubahsuai dapur dari GD (Grill Direct) kepada MFY (Made For You). Antara pengurus-pengurus yang menghadiri bengkel dan latihan intensif MFY ini adalah:-

SM - Jonathan #150, Azizan #211, Safna #174, Chin Yang "JJ Perda", Chee Keat #097
1st Asst - Yati #219, Fadzlina #150, Ashama "JJ Perda"
2nd Asst - Suzzy "JJ Perda", Wignes #097, Zakaria "JJ Perda",Rizal #150
FM - Mohd Saffian #150 Karthiravan #150 Mohd Syafiq #150

Kursus ini mencapai matlamat dan sasaran pasukan MFY Haliza Basir oleh kerana setiap restoran yang akan diubahsuai perlu menghadiri latihan intensif sebulan lebih awal sebelum di ubahsuai dari GD kepada MFY.Kesemua pengurus yang menghadiri latihan dan bengkel ini di ajar dan di ketengahkan dengan bahagian-bahagian dlm MFY seperti "Order Taker,Runner,Drink Drawer,Expeditor,Initiator,Assembler,Batch Cooker Grill,Batch Cooker Vats dan juga Chaser.Selama 3 hari di bengkel ini,kesemua pengurus yang hadir lulus dengan cemerlang 100% S.O.C di semua stesen MFY.Syabas!

Kami juga mempelajari elemen-elemen penting untuk menguruskan shift dengan cemerlang. Antara yang diajar adalah "Shift Management","VCMS & IT","Diagnostic Tool" dan MFY Training Plan". Kesemua topik ini di ajar dengan teliti.

Selepas 3 hari di bengkel ini, kesemua pengurus graduate dengan cemerlang dalam bengkel dan latihan intensif MFY ini. Tahniah kepada semua! Dan ucapan ribuan terima kasih kepada Perunding MFY Haliza Basir,OC Elena dan Lay Yong (SM Juru DT) yang telah sudi membantu Haliza serta Elena menguruskan bengkel ini di stor beliau :))

LSM Seminar

Here is the Northern Dream Team in action again – this time as participants at the Local Store Marketing Seminar. (Genting Convention Center 26/5/08 - 28/5/08)

The food was great and the weather not that cold. Some of us had casino luck, others contributed to the Genting Group employee bonus, some of us went for a movie and some just went shopping!

It was interesting to learn about Changing of Mindset (by Focus Learning), Presence Marketing,SBU (Strategic Business Unit),Competitor Action Plan (well done, Sunway Pyramid!) and also how to develop an Effective LSM plan.

At the beginning of each day,we had mini ‘races’ which saw everyone ‘winning’ a nice LSM Seminar lapel pin!

One of the dinners was also a farewell ceremony for Kim who would be retiring soon. It was also on the last day that Charles announced the promotion of An Nee (SM #181 Caltex Sunway DT) and D’zul (SM Jalan Gopeng DT) to OCs, relocating to KL! Well done, An Nee and D’zul! Even though we are sad to see you leave our beloved Team, we are also very happy and proud of you both! Congratulations!!!!!!

Till the next seminar then, boys and girls :)