COMPLIMENT !! #228 - Senyuman ikhlas dari Batrisyia

WELL DONE and KEEP IT UP - Batrisyia binti Azmi

PTW Meeting on 5th Jan 2016

Ownership / Accountability / Urgency translated Tuan punya / Tanggunjawab / Tindakan pantas – These behaviours are needed from all to make YOU a success! Thank you for your active participations at our 1st 2016 NDT’s PTW. As discussed the way to make the biggest difference and take McDonald’s to the next level is thru Superior Execution. Your leadership is to ensure that everyone is Aligned on what has to be presented in order for us to achieved Running Great Restaurants Do practice 8 Behaviours successful Leaders use to Motivate Staff ( presentation attached for your easy reference ) PEOPLE are our greatest ASSET. Take care of your people and they will take care of your business! Next sharing would be The Discipline of getting Things Done Thank You to all 7 Ipoh restaurants for a great visit. Please continue to do what’s needed as the OCs and I will be coming by on Sunday for a follow-up visit. Late night OTP need more focus. Congratulations to the winners of LVM incentives. Continue to suggest sell LMs ! Our 2016 People and Operations plan is People, QSC & Profit.  People – Strengthening the Foundation 1. Staffing – a. correct ratio for Full Time, Part Time and Foreign labor. b. Quality hiring 2. Retention – a. monthly crew fix salary b. crew enthusiasm calendar 3. Talent Mgmt – a. RDM curriculum b. RDM PDS  QSC – Elevating Service QUALITY 1. Food Safety Focus - a. 100% compliance on Food Safety and all local Authority Regulations b. Hourly Hand wash c. Eliminate cross contamination 2. Not Right, Don’t Serve – a. Train the Trainer session for each major promotion launch b. Not right, Don’t Serve c. Discard all expired products – raw and finished SERVICE - Service Reboot 2.0 a. Crew Incentives b. Pins for Rewards c. Passport Program 1. Customer Service Ambassador - a.Hiring & Training b.100% Executions 2. Genuine Smiles and Greetings - Hai! Selamat datang ke McDonald’s! Boleh saya ambil pesanan or Hi! Welcome to McDonalds! May I take your order please? 3. SSP – a. +2 crew at Peak b. 70% Projection Efficiency c. Execute DSPT CLEANLINESS 1. Daily Cleaning – a. Clear trays, clean & sanitize tables promptly b. Clean lobby and restrooms 2. Pay attention to Details – detail cleanliness i.e air vents, equipment wheels, signage etc.  Profit – Optimizing Restaurant PnL 1. Grow Market Share – Max The Peak Go Large & Go Dessert 2. Improve Efficiencies thru Effective Travel Paths Folks, do take some time to follow thru with your management team on our 2016 Goals - Running Great Restaurants. And calibrate with your OCs and I, if anything is still unclear. Before I end, thank you for your hard work and contributions to the system. Hope you enjoyed your 1st PTW . . . Much thanks to the OC team for making this meet a successful one….

#295 Lake Garden DT

On 14th Dec 2015, With the collaboration with the Ministry of Public Welfare, McDonald’s Lake Garden DT was able to successfully organise an event one of it’s branch which is “Pusat Aktiviti Kanak-Kanak” or known as PAKK. Some activities are colouring contest, games and food distribution. The ministry ambassador which also attended the event, gave us her full support and encourage us to do the events more often. She noted that event like this will help us build more relationship with the community.

#174 Juru DT Morning Car Free

Grassroot by McDonald's Juru DT on 6th Dec 2015. This event is tie in with PWDC (Penang Women Development Corporation) – end violence against women and Celebrate MPSP car free at Bandar Sunway Seberang Jaya. The event have a lot activity such as colouring competition, aerobic, musical performance and etc. We sponsored HM for the kids and set up booth to sell the RMHC socks.

#116 Megamall Prai Visitation to PDK Prai

Dated 2nd Dec 2015, Megamall Prai Hosted a visitation to Pusat Pemulihan Dalam Komuniti or as known as PDK. The event was organized with conjunction from people in Ministry of welfare. We were introduced with the purpose of the house and why it was build. We then finished the event with the house tour.

#234 Taiping Sentral Majlis Berkhatan

On 23rd November 2015, McDonald’s Taiping Sentral has hold and Grass Root event with the collaboration with Hopital Besar Taiping to celebrate around 80 kids that will perform “Majlis Berkhatan”. The event was helped by all Customer Service Ambassador in Taiping MM area which is McDonald’s Taiping Lake Garden and McDonald’s Simpang. Conduct some games with the kids to cheer them up. The Hospital forward us their appreciation for our donation and teamwork during the event.

#301 Tesco Alma DT Deepavali with Orphanage Kids

Grassroot by McDonald's Tesco Alma & join with Tesco Alma On 5th Nov 2015. This event is to Celebrate Deepavali with the Orphanage Kids at Tesco Alma. Around 20 kids and we are giving away Happy Meal for the kids. Around 20 kids and we are giving away Happy Meal for the kids.

#234 Taiping Sentral Balai Bomba Kamunting

With great anticipation, McDonald’s Taiping Sentral held a GRA activities with the Firefighters Kamunting Station. The event was held on 8th Oct 2015 with the mindset of interacting with the nearby community service. Speech was given by the chairman from the station and miss Mimi Normah as RGM from Taiping Sentral. Food was distributed to the staff and then we were invited to a station and trying out a few activities such as Axel ling, fire pole slide and a ride in the fire engine. We the end the event by thanking the station for it’s generosity and activity

#174 Juru DT Klinik Kesihatan

Grass Root By McDonald's Juru DT with Klinik Kesihatan at Bukit Minyak on 7th October 2015. This event is to make connection with area community . We are giving away McChicken & 4 pcs McNugget. We then provided with free health check and clinic tour.

#174 Juru DT Coloring Contest Mid Autumn Festival

GrassRoot By McDonald's Juru DT & join with Auto City Management On 19th Sept 2015. This event is to Celebrate Mid Autumn Festival with the kids. Around 106 kids joint coloring contest and give 106 Happy Meal Chicken Burger