Management Dinner - McD Greenlane

On 20th May 2008,we,the management team from Greenlane went for dinner at Gurney Hotel. We celebrated for about 2 hours. This dinner was given for good mystery shopper results and team building. The theme of the buffet was Western Style. All of us enjoyed the dinner and can't wait till the next one ...... Go for Gold!

Large Order - Mas Kargo Amazing Hunt

Sunshine Square telah bekerjasama dengan Mas Kargo semasa Pertandingan Treasure Hunt yang dianjurkan oleh syarikat mereka. Stor kami menjadi Pit Stop ke-3 !

Kami telah membuat persiapan seawal 6 pagi dan menanti ketibaan mereka lebih kurang pada jam 9.30am. Peserta diberi soalan "The World's Favorite Breakfast" dan cluenya adalah "i'm lovin' it".

Peserta yang datang diberi hidangan McDonald's yang lazat iaitu 1 Filet, 1 Sausage McMuffin, 1 pilihan Apple atau Banana Pie dan minuman kopi, teh atau Milo. Jumlah Sales kami adalah RM5342.52!

Kru-kru dan manager yang menjayakan Large Order ini amat terhibur dengan aksi-aksi dan gelagat peserta yang bertanding dan amat berharap dapat bekerjasama dengan mereka lagi pada masa akan datang.

Para peserta juga sangat gembira dan puashati dengan sambutan dari kami sambil menyanyi "ba da ba ba ba ... i'm lovin' it" ! Komiti Treasure Hunt tersebut Cik Melinda (Mgr Mas Kargo) pun jadi regular customer restoran kita dan kawan baik kepada Samantha (SM kita yang friendly sekali). Tidak lupa untuk Add-On sales lagi, kita juga sediakan counter di depan store untuk menjual mineral water.

Ribuan terima kasih kepada restoran-restoran di Pulau Pinang yang sanggup menolong kami dari segi Products, mereka dengan murah hati mampu transfer English Muffin kepada kita.

Nasib baik tak minta kongsi Sales dengan mereka ... haha !

Management Dinner - McD Gurney Plaza & Midlands

Yay!!! We went for management dinner again ! This is for 2nd quarter ... but make sure we produce results first...go for gold...perfect 10 execution .... what else ? Don't forget Mystery Shopper la ..a..a..!!!!

This time #158 McD Gurney Plaza combined with #66 McD Midlands. Ok loh...ramai2 baru syok! We went to Seoul Garden, Gurney Plaza ... hehehe ... dekat je ; we don't want to waste time ... boleh enjoy lama sikit, jimat petrol etc....(actually, we don't know where to go ... haha)

We shop till drop...oops! we ate till drop:) This place is suitable for people who really enjoy eating ... pay one time and you can eat whatever your stomach can accept! But warning for those who are allergic to seafood .... our dearest SM Raymond, don't get close to shrimp! But don't worry for those with allergy to seafood, they still have chicken and beef ;)

We ate until everybody surrendered, then we continued our dinner at Coffee Bean ... hmmm...most of our stomachs can expand one (just like stocking!!) ... don’t worry!

We had a very great dinner!!! For everybody, this is a sweet time since not always we can sit together and eat. So, no matter what we eat and no matter where we go.....being together is the greatest one ...... looking forward to our 3rd qtr dinner!

Adee's Married!

OK everyone,isn't Adee lovely lovely lovely ?

Chee Beng, Nicholas, Eng Chew, Hong Chin, Lay Yong,Raymond and Ah Aun (aka OPA) would like to take this opportunity to thank Ms Chipphromsuwan (better known as Adee to all of us LAH!) who invited us to her wedding dinner on the 15^th May 2008. It was a very special joyous occasion where most of the invited guests were Thais! Even though we did not understand what they were all saying (hahaha!!!), we still enjoyed ourselves as the food was simply 'arroy' ! (Delicious ahem!) Everyone (except us lah) were very happy hugging one another,dancing and singing happily together!

Congratulations again,Adee ! And Kop Khun Kha ! (Salina,mana Puan punya gambar?)

Our very own Heroine - McD Greenlane

Siti Marina Froehlich, a Special Crew at McD Greenlane, represented Penang in Swimming at the 14th National Paralympics Competition held in Kuala Lumpur from 3rd to 9th May 2008.

She won gold medals in all the 4 events which she took part in namely 100m breast stroke,50m breast stroke,100m free style and 50m free style.Marina has been taking part in Paralympics Competition since 2002 and won numerous medals representing Penang and Malaysia during the Fespic Games 2006.

McD Greenlane has been very supportive all this while of the activities Marina participates in.

Congratulations and Well Done, Marina!

Mother's Day #25

Mother plays a main role in every family. On 13th of May 2008, at 6:00pm.McDonald’s Greenlane host a “Card Frame Designing Contest “ for all the lovely and caring mums. Even though the event is plan very last minutes, we still managed to get 6 kids participate.

The mothers who accompanied their children were very happy to look at their children’s design of Card Frame.

We gave out 1st, 2nd and 3rd prizes to the top 3 winner, for the rest we also gave out the goody bags for them to bring home as a remembarance where they had fun at McDonald’s Greenlane.

Both parents and children wish for the same event for the Father’s Day!

Shift Into Overdrive Workshop

Shift Into Overdrive (SIO) workshop for Hong Chin’s area and Greenlane was held on 12 May 2008 at McD Greenlane from 8 am to 6 pm. The presenters for the workshop were Wati, Soo Cheng (PC trainer), Jon, Salina and Chee Keat. A total of 17 managers from store #54, #93, #97, #150, #190, #208 and #25 attended.

SIO is all about improving every shift. The goal for SIO is to continue building on the foundations of the shift management. It is like spring training, where we get recharged in the basics. At the beginning of the class, we played a cup-stacking game. The objective is all about speed and accuracy that improves with practice and repetition.

We covered different parts of the shift: pre shift, managing the shift and post shift. We also practised ‘making the connection’ with the customer and crew,delivering i’m loving it service and customer recovery process. Besides that, we also discovered the critical role of production in a shift and how to improve production management.

Lastly, each manager received a certificate and took a group photo with OM.

Mother's Day Activity - McD Juru DT

Pertandingan Mother's Day @ McD Juru DT

Pada 10 Mei 08, kami telah mengelolakan satu aktiviti Mother's Day di McD Juru DT.
Sambutan yang diberikan sungguh menggalakkan dan di luar jangkaan kami.Terdapat seramai 13 Keluarga bertanding!

Message from Jeffrey!

Hello Northern Dream Team,

None Of Us Is As Good As All Of Us!

Thank you for giving me the opportunity to share my humble stories and our 3 Years Ops Vision.

My first "official" visit to Penang was an eye opener. I certainly enjoyed every moment of my time with you. Your passion and enthusiasm displayed were second to none. Great Job!

While this is a fairly short trip, I am happy to be able to meet all of you. I hope that in one way or another, I have lead the way in having fun while we move forward in meeting our 2008 Goal. After all, we are all part of this wonderful McFamily.

Small talk, making our people feel at ease, treating our people with Trust & Respect and helping one another grow in this Great Organisation is super critical to our success!

Before I sign off, I hope that you remember my sharing on the "fine line between Success & Failure".
That is: Say What You Do and Do What You Said. Make It REAL in our restaurants!
Make Your Dreams Come True!

Wishing One and All Good Health, Great Happiness and Great Career Success in whatever you do!

Cheers and SMILE(show your teeth)
Jeffrey Tan

Monthly SM Meeting & Getting to Know Jeffrey

Wow, time flies and today was our monthly meeting with a special guest Jeffrey! He shared with all SMs,OCs and Kartina his story,history and Ops 3-year goal - to be the Customers' First Choice in Malaysia. It was certainly inspiring and motivating .... now we know lah - how to gain experience,network and be hungry for knowledge. Happy Birthday April & May babies,Makan-makan,PC April results (Hitrate improving keep it up),Performance Drivers Quiz then bersurailah ...

Oh yes,how to pronounce Honest,Hours,Honour .... Horn ?! Haiyo .... I think we will get a real English teacher la ...

Patch Retreat is next month guys .... Destination Hatyai

(OK OK - we will check out other Thai destinations)

Thanks Jeffrey for your valuable sharing and insights during store visits!