Shift Into Overdrive Workshop

Shift Into Overdrive (SIO) workshop for Hong Chin’s area and Greenlane was held on 12 May 2008 at McD Greenlane from 8 am to 6 pm. The presenters for the workshop were Wati, Soo Cheng (PC trainer), Jon, Salina and Chee Keat. A total of 17 managers from store #54, #93, #97, #150, #190, #208 and #25 attended.

SIO is all about improving every shift. The goal for SIO is to continue building on the foundations of the shift management. It is like spring training, where we get recharged in the basics. At the beginning of the class, we played a cup-stacking game. The objective is all about speed and accuracy that improves with practice and repetition.

We covered different parts of the shift: pre shift, managing the shift and post shift. We also practised ‘making the connection’ with the customer and crew,delivering i’m loving it service and customer recovery process. Besides that, we also discovered the critical role of production in a shift and how to improve production management.

Lastly, each manager received a certificate and took a group photo with OM.