Zero CSO Challenge!

Hi Dream Team !

Great job on achieving 3.8% CSO for June ... bringing the PC's YTD CSO to a single digit 9.9!!!!!!

This is unbelievable! I know one day soon, we will make ZERO CSO!!!

Therefore, this challenge is now EXTENDED to July '08!

If we score ZERO CSO for Northern Region in July '08, every manager in every store gets to go for a mini management dinner (budget RM15 per mgr)

So, Go for Gold,guys and gals !!!

Go,Go,Go !!!!

Crew Picnic - McD Desa USM

Tarikh yang di tunggu-tunggu TELAH TIBA .... Crew Picnic untuk team Desa U #93!

Kenangan yang tak akan dilupakan oleh semua kru dan pengurus iaitu 24 Jun 2008. KRU PICNIC, merupakan hari bersantai di tepi pantai sambil melepas tension selepas penat bertungkus lumus melayan pelangan dan meningkatkan QSC restoran.
Kini tibanya tarikh yang dinantikan oleh semua kru dan pengurus yang telah merancang untuk melakukan berbagai aksi santai dan juga akan menjadi kenangan yang tersemat di dalam ingatan.
Tempat yang menjanjikan ketenangan mestilah di Hotel Tanjung Bungah. Wah bestnya……
Seronok dapat bersantai dengan acara-acara yang telah disediakan oleh pengurus lelaki dan Breakfast & Lunch yang disediakan oleh pengurus perempuan.
Kenangan yang tidak akan dilupakan ialah semua pengurus dibaling ke dalam laut…hahahaha……Basah Kuyup…..
Dinner kami telah disediakan oleh pihak hotel (WOW… makan kat Hotel)
Sambil menyambut June’08 birthday lagi.HAPPY BIRTHDAY TO Rahimah, Suzy, Kak Hasnah dan Zaid. (Semoga Panjang Umurnya)
Semua pengurus dan kru memang ENJOY ………..
Harapan kami tahun hadapan akan diadakan lagi Crew Picnic ini ……………

Patch Retreat - Hatyai

At 5.30 am, like this la ..... (semi-conscious state)

Shop,shop,shop!

Eat,Eat,Eat!

Hanging out (and waiting for ???)

This cuddly Mickey for 500 !!! (Baht lah)

Joe HAD to wear yellow (maybe he likes my rotan!!!)

Our 4 x 100 m team (ahem - sure win one lah ...)

This is THE massage place ;)

Where we stayed

The neighboring hotel la (not Lee Gardens haha!)

Dah puas makan dan beli - now very energized to go back!

Aha ! We Northern folks went further up North for our annual Patch Retreat yesterday .... destination Hatyai ! Now,before you get any funny ideas, we are good,clean-fun people haha .... ok ok - El did want to go for a Tiger show but no one wanted to teman her ... see how good we all are ? ;)

Now, as everyone knows, there are LOTS of interesting things to do in Hatyai .... but being the creative people that we are .... we makan,shopped,makan,then shopped some more - and some of us got a massage in between all those shopping sessions! I got some interesting photos of our guys (ahem) but to protect their privacy (especially Chong Beng), I will not post them here. Email me privately if you wish to view them !

As for me, I have a resolution - no more shopping until December ! Hey,please believe me la ... :)

Oh yes, on the way home in the van, we were discussing how we can go further next time (apart from simply lovin' Hatyai .... actually, budget pun terhad lah! Hehehe)

One of the ways is to win cash prizes when there are Profit Center competitions so, sharpen your saw and be knowledgeable all the time so we are ready to "Play to Win" !!! Otherwise, by next year, with the current petrol and economic situation, our budget may take us to only Changloon!

Not sure about you guys but Kowloon sounds much better than Changloon,right ?! *wink wink*

Crew Picnic - McD Juru DT

On 23 Jun 2008, at 8:30am, we - Team McD Juru - headed off for a picnic at Penang Water Sport Arena, Tanjung Bungah.

Even though God sent us non-stop sky juice,(raining for whole morning), it never stopped our energy for all activities as planned.(Usually we never play in rain, we just like back sink water… very stinky huhhh…) A lot of games were conducted and the most challenging one was AMAZING RACE. Every team was given clues and had to complete their challenge at 7 Pitstops - finally all teams had to dive into the blue sea to find their very own "ikan siakap". We had to cook the Siakap with all the items provided ... the end product was judged on taste,appearance,texture and food safety.

And then hooray !! MANDI TIME … Finally we had a chance to throw all our managers in the sea even though we all had a great BBQ high tea served by managers.

Last but not least, the long-awaited announcement ... The winner is BLUE team followed by Red and Orange! Everyone's a winner - we got a McD T-shirt each and also lucky draw.

We owe a very big 'thank you' to the SM, Managers and Crew for making this picnic fun and enjoyable ... which goes to show that we are not just about cooking and serving burgers.

We hope to have picnics every year (so we got more chance to throw our managers in the sea ... hehehe !!!)

Crew Picnic - McD Greenlane

24th June 2008 - Greenlane had a Crew Picnic at Teluk Bahang. As usual we enjoyed a BBQ, beach volleyball, dance (!) and games ... But all crew and managers enjoyed themselves very much. Not forgetting to thank the management team who prepared a lot of activities for all of us.

We met up in store at 9 am, but had to wait till 11 am because it was raining, haiya ... But, that did not dampen our mood ... and we had 2 special guests who joined our picnic, Kartina and Kak Safna. Woohoo ... I’m sure we’ll never forget the dancing and the games.. Haha ... and thanks to all the managers for the BBQ. (Ahem ~~ noted managers cook, crew eat) Haha... Once a while we kena bully them balik ma. Haha ~~ Don’t angry ya ...

The picnic ended around 11.00pm, and all of us went back safely….. to Greenlane. Haha!

Situational Leadership Class

Well, we became students again recently at a SL2 class conducted by our very own Dominic Lopez .... learning about D1,D2,D3,D4 and S1,S2,S3,S4 (Hah! Ask your OCs if you are wondering what that is!)

Briefly, it is about diagnosing the Development Level of the employee (that's the D1,D2,D3,D4) before applying the correct Leadership Style (that's the S1,S2,S3,S4) so that we get a match made-in-heaven! (help you and help us lah)

So, having graduated in a short one-day class, we have committed to diagnosing YOU first before selecting a Leadership Style ! (hehe, I am going out to buy the stethoscopes!)

Quarterly Parcel - Q3

For this quarterly parcel held at Securities Industry Development Center,our Northern Dream Team turned up in full force again (well ... minus Raymond, Soo Cheng and Elena ... sigh).

We had lunch,tea,speeches and the usual marketing updates. Hey, we got recognition from our MD himself for the lowest single digit CSO score in May and medals were awarded to the SMs and 1st Assts of the 11 Zero CSO stores - Congratulations guys and gals!!!

This time round,there was a quiz by Ben Foo on the contents of his presentation. Haha - had to ensure the audience paid attention! Anyway,our Team really made me and OCs proud because we could answer all the questions! But since the rules were changed as the game got along ... and the person answering the question had to first chase Ben around the auditorium, we did not get to answer every single question. Haha! At any rate, we did as we ALWAYS do - play to WIN! And WIN we did - with limited edition Olympic Glasses (full set) up for grabs! Those who were successful included Lay Yong,Suria,Hong Chin and Chin Yang hehehe :)

What else can I say except Well Done Team and ... Northern Dream Team Boleh!

Oh yes, we got a bath towel each too! Ahh,that one for mandi-mandi after long travelling back home lah ...

New Baby on the Block !

Seluruh warga McDonald’s Queensbay Mall #208 telah menerima khabar gembira dari 1^st Assistant kami Norizan,yang telah selamat melahirkan seorang cahaya mata perempuan seberat 3.2kg di Hospital Lam Wah Ee tepat pukul 10.10 pagi pada 16hb Jun yang lalu. Bayi perempuan tersebut diberi nama Ashanaajmi – yang membawa maksud “Bintangku”. OM kita – Melanie, Hong Chin, Elena serta ramai store manager yang lain turut serta melawat Norizan di hospital dan bayinya yang comel dan berkulit putih gebu. Tahniah diucapkan kepada Norizan dan suaminya Amin kerana selamat menimang cahaya mata yang diidamkan selama ini!

Father's Day Activity - McD Queensbay

Sempena menyambut Hari Bapa pada 15/6/08, store Queensbay Mall telah menyediakan sekeping kad yang harus diwarnakan oleh anak untuk dihadiahkan pada bapa mereka.Kami mendekati keluarga yang datang makan bersama dan menerangkan tujuan kad tersebut. Setelah itu kami mengambil gambar di ruangan yang kami hiasi dengan ucapan hari bapa dengan tujuan menghargai bapa.

Drive-Thru Roadshow

Penang welcomed Andrew Samuel and KC Ng recently to conduct a Drive-thru roadshow for all DThru SMs and OCs at Caltex Sunway DT. It was interesting because we found out where we were in terms of TTL and also got a chance to rotate ourselves working on each DT station. (No,no,overrings did not go up lah ... got the experts on stand-by mah)

Overall, we are now very clear where we need to focus on improving DT results and also aware of what the plans are moving forward.

Thank you, Andrew and KC! Thanks also to Eng Chew for coordinating this event and to Lay Yong for hosting this event at your store :)

Keep up the excellent DT CSO results,Team!