Showing posts with label Compliments. Show all posts
Showing posts with label Compliments. Show all posts

Aug 10, 2011

Just Tell Us - David T ( Great service )

Name : David Tew
Age : 39
Address : xxx Jalan Hilir Satu Gerogetown
Town/City : Georegetown
Poscode : 11600
State : Penang
Contact No. : 0175501xxx
Email : Tew@gmail.com
Restaurant : Prangin Mall
Feedback : Very good welcoming environment.I was there nearly 30 minutes,the staff and the managers were greeting and taking care of the customers and my parents and my kids are happy when we visit this outlet.Keep this hard work Mcdonalds

Jul 26, 2011

Just Tell Us - Mei Y ( Great service )

Dear Store Manager & team,
Well done in the honesty that you have shown. Keep up the good job & keep it going!

Best regards,
Leonard M. W. Wong
----- Forwarded by Leonard/MY/MCDAPAC on 07/26/2011 14:58 -----
Subject: Just Tell Us
Name : Yeoh Mei
Age : 27
Address : Kuala Lumpur
Town/City : PJ
Poscode : 31250
State : KL
Contact No. : 035885XXXX
Email : XXXYeoh@Yahoo.com
Restaurant :  Prangin Mall
Feedback : Thanks to your staff Mr.Vijai for calling me and return my purse.There's was enough money and got everything,IMPORTANT is my ID,my documents and alot of stuff.I'm happy and won't forget this help.Mcd is the Best

Just Tell Us - Zain Khairul ( Great service )

Dear Vijay & Team,
Great job done for a Speedy service and a Friendly ambience!
Continue to go the extra mile for our Guest!
Regards,

El @
http://dreamteamnorthern.blogspot.com/

Subject: Just Tell Us - Zain Khairul ( Great service )
Dear Store Manager & team,
Well done in the follow up calls for McDelivery & speedy services that you have provided over the counter. Keep up the good job & keep it going!
Best regards,
Leonard M. W. Wong
Corporate Communications Department

----- Forwarded by Leonard/MY/MCDAPAC on 07/26/2011 14:56 -----

Subject: Just Tell Us
Name : Zain Khairul
Age : 38
Address : XXX-54-G Lebuh Sg.pinang
Town/City : georgetown
Poscode : 11600
State : Penang
Contact No. : 012465XXXX
Email : XXXhoo.com
Restaurant : Prangin Mall
Feedback : Hie,I'm Zain here.i'm a big fan of I'm lovin IT.Like to inform u your Mcdelivery is getting better because i'm receiveing call from the restaurant and very friendly services.
I visit the outlet on the 7th julai,services was fast compare last time.Every lunch time,my place to go is Mcdonalds.Very hardworking staff and good services.

Jul 25, 2011

Just Tell Us - Wendy O ( Great service )

Dear William,
It's Awesome to hear from our customer about your passion for your job.
Great work done and thank you for making our Brand proud!
Thanks!
Best Regards,
El
-----Original Message-----
From: "Leonard/MY/MCDAPAC" Leonard.Wong@my.mcd.com----

Dear William,
Well done in making it a memorable visit. Keep up the good job & keep it
going!
Best regards,

Leonard M. W. Wong
Corporate Communications Department

Name : Wendy Ong
Age : 25
Address : XXX, Burma Road
Town/City : Georgetown
Poscode : 10300
State : Penang
Contact No. : 016445XXX
Email : XXXong@yahoo.com
Restaurant : Greenlane
Feedback : I want to express my appreciation to Greenlane's outlet manager
William; who was passionate, cheerful, and a pleasure great service
experience.
My family and I were very satisfied for our gathering here compare with
other outlets. Thank you once again for special and impressive service from
this young man.

Jun 28, 2011

The Mr Weatherbee Episode

On 6 June '11, my family & I were at the Penang International Airport, on our way back to Kuala Lumpur following an exhilarating holiday. Our daughter, Erica (7+ years) had excitedly commented this was 'the best holiday' she'd ever had’. Sadly for her it ended on a very different note.
We had stopped by for a quick lunch at McD's (the outlet adjacent to the departure lounge) and Erica had inadvertently left behind her two cherished soft toys, still in the luggage trolley just outside the McD entrance. The two toys, a small dog named Pegasus (she'd insisted on bestowing the name of the mighty mythical winged horse upon this comical bug-eyed dog) and her most, most, most, cherished, beloved teddy bear, Mr Weatherbee. She had had Mr Weatherbee almost since birth, sharing her closest secrets and life experiences with him, cradling him lovingly in her arms every night.
Realisation dawned mid-flight, proceeding with a silent yet unstoppable steady flow of innocent tears. Upon disembarking, we'd immediately established contact with a McD staff, one Mr Lim Chuah Eng Chew, who was gracious enough to drop what he was doing to rush across to try and locate the soft toys. He successfully managed to locate the toy dog but sadly, the teddy bear was nowhere in sight. Upon hearing my desperate request, he had made checks with airport personnel and went on walkabouts personally. I'd offered a reward for the finder which he duly cascaded to airport officials and maintenance personnel in the vicinity. My assurance of his strong effort was when he shared that he understood only too well the strong bond between child and cherished toy, himself having a daughter around Erica's age. Sadly, despite all his efforts, Mr Weatherbee remains elusive.
Lim was kind enough to courier across the remaining toy (of which I offered delivery reimbursement but he brushed this aside). The toy was subsequently returned to an excited child, who clutched it tightly like a long-lost friend.
Our prayers and hugs over the last two weeks however failed to dilute her pain though. This was evident as today, exactly 14 days since that fateful day, as I was skimming through some old photographs on my notebook, she had quietly remarked that she didn't wish to see our recent Penang Trip photos. Furthermore, she had confided yesterday to my wife that she was secretly hoping that Mr Weatherbee was lying somewhere around on the floor of the airport, just waiting to be found and returned…..
It is indeed a painful lesson of life for a young, innocent child, but nonetheless we hope there would be learnings here, not just for her but her parents as well.
I wish to share my deepest gratitude to Lim, who I’m indeed blest to have had made first contact with, and who showed a commendable sense of responsibility, empathy and care towards a total stranger - and a child.
Lim, as an employee of McDonalds in Malaysia, you have certainly lived up to the aspiration of your company.
I thank you.

Regards, A Father.
Rohan Talalla

Hi Eng Chew,
The story brings a touching tear to my eyes...on your understanding of how the child felt, and hence making your utmost effort to retrieve the toys.
I am sure Erica will be very touched by your effort, and will surely remember your lovingly care shown, which I believe will have soften the impact on her lost.

Cheers,
Nancy

Jun 12, 2011

Name : KHOR ENG KHIM
Age : 31
Address : XX Jalan Beriksa Satu
Town/City : Air Itam
Poscode : 11500
State : Penang
Contact No. : 016496XXX
Email : Restaurant : Paya Terubong Penang
Feedback : I am very happy with the food and enviroment on this outlet, although I had been complain this outlet before due to the cold BIG MAC. Last Sunday 12/06/2011 I am so glad with the hot hot double fish fillet O fish, each bite make my heart feel warm.
Keep it up.

Jun 9, 2011

Just Tell Us - Devan N ( Great service )

Name : Devan Nathan
Age : 40
Address : XX Lorong lenggong Dua taman Rainbow Batu 4 jalan Ipoh
Town/City : Kuala Lumpur
Poscode : 51100
State : W P
Contact No. : 016239XXXX
Email :
Restaurant : Sunrise Penang
Feedback : Dates 7 and 8 June 2011. Had dinner at this branch. No racial biasness. Good frontline service, Helpful lobby crew. Big Macs were properly made/dressed. Made my day. Please forward these remarks to the manager of the branch from an ex pioneer crew of both SS2 and Jln Pahang Drive thru 1987-88. Well Done.

Jun 2, 2011

Just Tell Us - Janet C ( Great service )

Name : Janet Chew
Age : 25
Address : xxx-3-5 Sri Permai Apartment, Free School Road, 11600 Penang.
Town/City : Georgetown
Poscode : 11600
State : Penang
Contact No. : 012585xxxx
Email : xxxxx2k2003@yahoo.com
Restaurant : Mc.D Green Lane, Penang
Feedback : I would like to say a million thanks for one of your staff Yasri who has the willingness to help me to search and get for the toys - Sponge Bob's Straw and cup that I missed out due to not aware of the promotion of these toys. I appreciate, happy and satisfied with his service. This is the right attitude that a staff should possess, situational leadership, service more than customers expected, especially in catering/hospitality/customer service industry.
Thank You

Jan 26, 2011

Just Tell Us - Yusnita R ( Great service )

Name : Yusnita Ramli
Age : 38
Address : xx, Jalan Loh Poh Heng, Hillside
Town/City : Tajong Bungah
Poscode : 11200
State : Penang
Contact No. : 019xxxxxx
Email : @yahoo.com
Restaurant : Delivery
Feedback : I would like to thank Ms Samantha in handling all the complaints and grievences in a professional and timely manner. She also has extended her help in securing my order even when she is not in duty. Kudos to Ms Samantha, mr Franklin and their team in putting back smiles in their customers....They are the true assets in your company.
I must say that ' i'm lovin' it' :)
Thank you.

Oct 21, 2010

Compliments from #234 McDonald's Taiping Sentral customer

Name : cik ayumie


Age : 20

Address : 7205,jalan kolam 10 expo tambahan 34600 kamunting taiping perak

Town/City : taiping

Poscode : 34600

State : melayu

Contact No. : 0172069092

Email : wanniey14@yahoo.com

Restaurant : McDonald's Taiping Sentral

Feedback : beberapa hari yg lepas sy telah datang ke mcd taiping sentral dan sy mendapat layanan yg bagos dari counter crew bername shahira.sy pernah bekerje di mcd dan sy rase dia memberi layanan yang ckup bagos dan mengikut SOC yang betul.sy jugak tak perlu bertunggu lama untuk mendapatkan makanan sy kerana ada runner yg begitu cekap.sy rase shahira patut di beri penghargaan atau di naikkan sebagai crew leader.sy harap anda akan melatih lebih banyak crew yang bagos.i'm lovin't it.



sekian terima kasih

Oct 11, 2010

Compliments from #181 McDonald's Caltex Sunway, Prai customer

Name : fauziah rahman


Age : 27

Address : no.11,lorong desa sena 14

Town/City : kepala batas

Poscode : 13200

State : penang

Contact No. : 0195990526

Email : fauziah.rahman@live.com

Restaurant : dt seberang jaya #181

Feedback : pertaining to the previous complaint email,i would like to express my heart-warming thank you to Mcdonalds Drive Thru Seberang Jaya for the quick response. thank you all.

Oct 4, 2010

Compliments from #21 McDonald's Sunrise customer

Name : Wendy Cheah


Age : 35

Address : 37,Jalan Sir Ibrahim,Jalan Batu lanchang

Town/City : Georgetown

Poscode : 11600

State : pulau pinang

Contact No. : 042289288

Email : wendycheah@yahoo.com

Restaurant : Guyneydrive Sunrise

Feedback : Hello,im a regular customer and like to eat breakfast. want to share feedback to u.I always bring my son and daughter here..Recently we had a party last month over there.Services was good and the staff is freindlly and helpful.Staff Laila and Vijai was fantastic.Even tough the quee is long,but they are fast to clear the crowd.

Sep 8, 2010

Compliments from #181 McDonald's Caltex Sunway, Prai customer.

Name : Tina


Age : 26

Address : Block B-G-01,persiaran sembilang 1,taman cemara,seberang jaya,pulau pinang

Town/City : Georgetown

Poscode : 13700

State : Pulau pinang

Contact No. : 0164215900

Email : pinkycindrela@yahoo.com

Restaurant : Caltex prai

Feedback : The serviçe at this restaurant is very good,espeacialy the crew mis Wahida,i like her service very fast n very polite wit me..i'm very hapi wit her service

Aug 20, 2010

Compliments from #25 Greenlane's customer

Name : Sheryl Yap


Age : 36

Address : 5-8-22 Ocean View

Town/City : Lebuh Sg Pinang 1

Poscode : 11600

State : Penang

Contact No. : 0124187368

Email : tzehooi@yahoo.com

Restaurant : Penang Greenlane Branch

Feedback : A special thanks to Ms Suhana for her excellent services provided. I feel really impressed. Thank you very much !!! She is the Best Crew that i ever met !!! McD should be proud to have her as your staff.

She is so friendly, polite, helpful & always greet people with a warm smile.

I visited this outlet on 19 August 2010 from 9 to 11pm.

Aug 13, 2010

Compliments from #174 Juru DT Customer

Name : famie chan


Age : 27

Address : blok A8-3-02 taman seri janggus alma

Town/City : bukit mertajam

Poscode : 14000

State : penang

Contact No. : 0124349884

Email : amie_chan83@hotmail.com

Restaurant : auto city

Feedback : good service. great menu. enjoy when go mc donald eat.

Jul 25, 2010

Compliments from #219 Caltex Farlim's customer

Name : Sin Soon Tuck


Age : 30

Address : D-2-5, Lebuh Relau 2, Taman Desa Relau 1

Town/City : Bayan Lepas

Poscode : 11900

State : Penang

Contact No. : 0124622789

Email : sinsoontuck@yahoo.com

Restaurant : MC Donald Farlim, Penang

Feedback : I was passing around the farlim area yesterday noon. And I saw the Mc D just over there, I recalled i had made a complain regarding the queueing system on the restaurant. Therefore, i have made a decision to "audit' a while for this restaurant again.

Before I enter to the restaurant, I called the manager Mr Tan, he was the one to call me after i made a first complaint few months ago. Mr Tan was there. When I walk in to the restaurant, hmmm... pretty good. No more long queue again. then Mr Tan is there and came to serve me politely.

I look around there and nothing to complain, well organized and cleaned. Just order some and take away the food.

I am the person that take serious on the service of restaurant. If the restaurant make me unhappy, I shoot. While if they have change their attitude and service to positive, i will going to recommend to friend. Here I see the sincere of the management to change some arrangement. This is good.

That's all I would like to comment. Mc D Farlim done well on this. i will let my friend know on this which I have complain to them too.

Jul 1, 2010

Compliments from #174 Juru DT customer

Name : ong yee wen


Age : 33

Address : kulim square

Town/City : kulim

Poscode : 09600

State : kedah

Contact No. : 0124342288

Email : ongy10@yahoo.com

Restaurant : juru mcdonalds

Feedback : i trully satisfied the servis of this retaurant,coz it really make me fell the diferrent,coz i went there last 2day nite with my family..the staf at there is helpful n very kindess,coz i'm a OKU,alot of thing also i cant do it myself..i went alot of mcdonald's before this,but this the one that hav such a gud caring servis..i'm a regular customer of mcdonald,me n my family really love mcdonals..thx alot that thay hav provide my such a great servis

Apr 9, 2010

Compliments from Customers - McDonald's Sunrise, Penang.

Name : Fahmie b, Shukor


Age : 21

Address : Perda Town

Town/City : Penang

Poscode : 14000

State : Malaysia

Contact No. : 0174405381

Email : amie_scoot89@yahoo.com

Restaurant : Mcd Sunrise

Feedback : On the friday 9th April,i came to Mcd Sunrise to have my lunch arround 1 : 45 pm,they was a lot customers but the service is very fast and also i get hot and fresh food.Good job to all the Mcd staft n their manager also. Hope they will maintain a fast service and fresh food.

Mar 29, 2010

Compliments from Customers - McDonald's Gurney Plaza

Dear Sir/Madam,

It is so wonderful of McDonald! All my friends too, surprise that McDonald had done a great job to us!
My family is so thankful that we had received our lost Panasonic Lumix camera from your Gurney Plaza McDonald Penang Branch Manager, Encik Sabri.
We were staying at Selangor and my son had lost the above mentioned camera during his journey to Penang. Yet we able to received our lost camera from your En Sabri. We sincerely thanks for his kindness of being searching for us for the last 4 months. It is so wonderful of McDonald had train the staff of being honest and helpful.
Once again would like to thank McDonald and please deliver my thankful to En Subri.
Best Regards,
Jusim Tan
Accounts Cum Admin Manager
Mikimoto Co. Ltd

Mar 25, 2010

Compliments from Customer - McDonald's Greenlane

Name : Chew Ming-Y


Age : 23

Address : 8, Solok Minden, Palm Residences

Town/City : Gelugor

Poscode : 11700

State : Penang

Contact No. : 0164844050

Email : mingymongy@gmail.com

Restaurant : Greenlane, Penang

Feedback : Today, I was surprise received call from McD Greenlane's management. This really great hospitality and she care of my feedback and experience. Thank you very much and appreciate that the management concern on my feedback and looking forward improvement. McDonald's care of consumer's right compare with KFC. Thank you!