Name : Sin Soon Tuck
Age : 30
Address : D-2-5, Lebuh Relau 2, Taman Desa Relau 1
Town/City : Bayan Lepas
Poscode : 11900
State : Penang
Contact No. : 0124622789
Email : sinsoontuck@yahoo.com
Restaurant : MC Donald Farlim, Penang
Feedback : I was passing around the farlim area yesterday noon. And I saw the Mc D just over there, I recalled i had made a complain regarding the queueing system on the restaurant. Therefore, i have made a decision to "audit' a while for this restaurant again.
Before I enter to the restaurant, I called the manager Mr Tan, he was the one to call me after i made a first complaint few months ago. Mr Tan was there. When I walk in to the restaurant, hmmm... pretty good. No more long queue again. then Mr Tan is there and came to serve me politely.
I look around there and nothing to complain, well organized and cleaned. Just order some and take away the food.
I am the person that take serious on the service of restaurant. If the restaurant make me unhappy, I shoot. While if they have change their attitude and service to positive, i will going to recommend to friend. Here I see the sincere of the management to change some arrangement. This is good.
That's all I would like to comment. Mc D Farlim done well on this. i will let my friend know on this which I have complain to them too.
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1 comment:
Dear Store Manager & team,
Well done in maintaining your QSC you have definitely won your customers trust. Keep up the good job & keep it going!
Best regards,
Leonard M. W. Wong
Corporate Communications Department
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