Compliment from Customer - McD JSAS DT

To: "Mcdonald's"
Subject: Just Tell Us

Name : DANIAL THOMPSON
Age : 24
Address : PUTRAJAYA
Town/City : WILAYAH PERSEKUTUAN
Poscode : 50250
State : FRANCE

Restaurant : JALAN SULTAN AZLAN SHAH
Feedback : OK ,IAM DANIAL FROM FRANCE.I AM HERE FOR TIS COUNTRY TO MY STUDY, I WOULD LIKE SHARE MY EXPERIENCE AT ONE OFMcdonald"s OUTLET,1ST I LIKE THANKS TO MISS KARTHIGA WEARING THE PINK UNIFORM,COZ THE WAY SHE THREAT THE CUSTOMER,THE WAY SHE ASK TO REFIL DRINKSTO CUSTOMER SO SOFTLY,N I WOULD LIKE THANKS TO ALL MANEGER,STAFF,WENT I COME TO MCD JALAN SULTAN AZLAN SHAH ,THEY ONLY SERVED ME IN 10 SECONDS FOR THE MEAL I ORDERED,GOOD JOB,I AM IMPRESSIVE FAST SERVICE EVEN IN MY OWN COUNTRY,I REALY APPRECIATE MISS KARTHIGA N MANAGER TEAM,N THANKS TO STORE MANEGER AZHAR ,U ALL READY HAVE GOOD MANEGMENT FAMILY TEAM MAKE SURE U DONT GIVE ANY WANT OUT FROM UR MANEGMENT FAMILY OK TC, MISS KARTHIGA I ALWAYS LOVIN IT UR SERVICE.


Hi McDonald's Team Jalan Sultan Azlan Shah DT,

Congratulations! Well done for your Fast & Friendly service and going the extra mile with our customer, Danial Thompson. Danial was so impressed with the overall service rendered in your store, in particular to Karthiga. This customer testimonial is important for us as we are still trying to push for Fast & friendly service.

Great job and you have done us proud!

Cheers & Thanks
JT


Dear Azhar, Karthiga & team,

Well done in meeting & exceeding customer's expectations. Keep up the good job & keep it going!

Best regards,
Leonard M. W. Wong
Corporate Communications Department

Gong Xi Fa Cai !!!

My Northern Dream Team and I wish you and your loved ones a very Happy New Year ! Happy Holidays to everyone else ... Let's go for greater things in 2009 starting with this Festive Season and McValue Lunch launch !

Prosperity Party & HR Roadshow

Wu Gu Feng Shou 五谷豐收 "Good Harvest"

Last year also the 4 of them !

The preparation / set-up

Ready ?

Here's to Prosperity and Exceptional Results!

Quite participative,eh ?

I really don't know what El was trying to do in her sunglasses!

Gift Exchange - guess what Razak got ?!

The 2008 CSO Champions!

Hmmm, this is becoming an annual event. Due to the vast improvement in our PC's results for 2008, we are now firm believers of Yee Sang,the Prosperity dish (raw fish salad) traditionally tossed to raise 'good luck' for the new year !

Of course, we first had the business stuff over and done with ... we talked about our progress MTD (1st 3 weeks of Jan), where we are on Comp Sales, Comp GCs, Vs plan, GCPCH, Mystery shop score,CSO and SOI Ranking in the P&L (Dec and 2008 YTD)

We also went thru in detail our strategy to meet or beat our Northern targets for WPR parameters this year. Mel went thru Performance Drivers and WPR Ratings again. She also reminded us to share facts with friends and family in regards to the handling of the boycott issue.

A very lengthy discussion and presentation was also done on the upcoming McValue Lunch launch,Simple Bold and Pokemon Happy Meal.

This time round, we had 4 groups in a friendly competition to see who could answer the most questions correctly from the promo briefs and also win some games conducted thru-out the meeting. The names chosen for the groups were err .... can I say creative .... ? Long Tou Hu Ma, Fatt Fatt, Huat Ar and Choi San. Haiyo ! The names themselves were comical and we had lots of healthy laughter.

The winning group was Fatt Fatt with the most points at the end of the day. Congrats !

In between,Dominic from HR Dept shared with us the new Cash Handling Policy, QCIP 2009 and System Must Do for Retention.

The highlight of the day was definitely the Yee Sang tossing and I must say, some of you are really crazy making funny noises or simply shouting in joy when tossing the salad. You are supposed to make your wish for better results mah ! And we even had practice session with all those SOI and Comp Sales / GC targets! Finally, it all sounded like HO..O..HO..O..HO!!!

A new symbol of Abundance was introduced this year - Wu Gu Feng Shou 五谷豐收 meaning 'Good Harvest' - consisting of 5 different types of beans signifying the 5 elements in Harmony, bringing us Abundance and Good Luck. We had a small game of separating the beans before mixing it all up for everyone to take some away in a red packet.

We also had a fun Gift Exchange session where everyone got something to take home.

Not to forget the Recognition Ceremony where Satriah,Day Nee,Salina,Chee Beng,Hong Chin and Eng Chew all picked up a letter of thanks and a cheque each for a team celebration. Each OC, Kartina and Soo Cheng also got a nice gift from Mel.

After all that eating and playing, it was time to go home but not before we all committed to writing our 2009 personal and work-related goals, under the headings of 'What' and 'How'.

Those who wrote funny things or took Mel's coloured pens will be the first to enjoy the privilege of attending a Comm Day with her on 23/2/09 !

Till next month's meeting on 24/2 :)

1st Crew Meeting - McD Caltex Sunway

Hai Everyone, We’re back !

We held our very first crew meeting of the year on 20 January at midnight.

This time “RED” is our theme and for sure, THE color for the upcoming “CHINESE NEW YEAR”

This meeting which was conducted by Rosnita (1st Asst.) started with the new crew introducing themselves and with a small quiz. We showed the Company DVD on the Marketing presentation regarding new promotion for this coming month, new targets and DT Challenge.

Oh, and guess what? Our beautilicious SM, Lay Yong with her red dress very generously gave out red packets and oranges ... not forgetting the management team preparing yummy STEAMBOAT specially for our crew!

Lots and lots of joy & happiness when we finally exchanged gifts and had a photo session.

Thank you to all Management Team and Crew for a yummy steamboat meal!

Don’t forget 2009's Company Target “RACE FOR NO.1” - “ANOTHER PERFECT 10 EXECUTION”!

Good Luck everyone and Cheers!

STaRs & CSM Awards Nite!!

WOW! What a Party! What a Nite to miss! Seems to be loads of fun and entertainment by our very own bosses too! p.s JT & his very own lap dancer ??? Wah! Boss didn't know u can boogie voogie! Didn't know that bosses have hidden talents too ... hehehehe!

A nite where you get to see all our Stars & CSMs, come dressed in their best party pieces! It's like watching the a la a la "Academy Awards" ... Amboi!

Anyway, we the Northern Dream Team are very proud that the Best Dressed Award - Miss Glam McD 2008 - was won by Joan (CSM of Caltex Sunway #181) ... Congratulations!

Congratulations also to :

Aswani (Juru #174) for winning our Profit Center's Outstanding Star Award

Nasrol (CSM of Juru #174) on his graduation from HELP University

Lorna and Fatin (Greenlane #25) for Highest BParty Sales and GCs

Ajeera (Sunrise #21) for Highest BParty AC

Esther and Anis (Gopeng #212) for Highest Large Order Sales

Karthiga (JSAS #216) for Best Ronald Showtime

Well done everyone and Congratulations to all!

Hope that we get to attend the 2009 Party!

1st Qtr Meet - El's Mini Market

The time has come again for a new start! 2009 started with a new theme : Race for No.1 - Another Perfect 10 Execution! Time to meet again to strategize for the rest of the year!

VISION
To be Malaysians' first choice by providing an enjoyable restaurant experience & easy to use meal solution. Anytime. Anywhere.

We were updated on the 2009 Company's Plan and WPR Parameters.

The highlight of the meeting was the "Yee Sang Party" sponsored by El and also the giving away of "Lo Kam" as this is an early celebration in-lieu of the coming Chinese New Year!

Wishing all who celebrate ... "Gong Xi Fa Cai"

Tahniah…. Kepada Nawawi & pasangannya Siti Nadirah.

Pada tanggal 13.01.09, Lebih kurang pukul 6.30 petang, Penolong Pengurus Restoran McDonald’s Desa University iaitu EN. Nawawi telah menimang Cahaya Mata Lelaki.
Bayi Lelaki yang dilahirkan seberat 2.66kg telah dinamakan “Muhamad Adam Nuqman”

Eng Chew's !/4ly Parcel mtg

On 13 January 2009, we held our first quarterly parcel meeting for Mini Market Gurney under our OC, Mr.Eng Chew Lim Chuah. This first meeting were conducted at Training Room,McDonalds Greenlane. All managers from 5 stores (Sunrise,Greenlane,Midlands,Caltex Farlim and Prangin Mall) attended the meeting.

The purposes for this meeting is to update all managers on last year results and performance for all store under Gurney mini market. Besides,this year targets and parameters for company also were been explained by Mr.Eng Chew. Target for all stores are achieving comps sales14% and guest count 10%.

This coming promotions McValue Lunch starting from 12pm-3pm were explained by Mr.Eng Chew. Hopefully this new attractive promotion will bring more customers to all McDonald's outlet.

This year McDonald's Malaysian Vision is Becoming Consumer’s First Choice by Providing an Enjoyable Restaurant Experience and Easy to Use Meal Solution Anytime and Anywhere.

Provide simple, easy enjoyment for all Malaysians through great conveniences.

Managers to fully understand company targets and cascade down to all crew. Work hard and together with shoulder to shoulder making sure Northern Dream Team will be successful becoming one of profit center that contribute to more sales and guest count to our company.

1st Quarter McGreenlane's Crew Meeting

McD Greenlane held its 1st crew meeting in year 2009 on 12th January at 8 pm.The theme for this meeting is “Chinese New Year’
The meeting begin with introduction of management team and manager take this opportunities give small talk updates their department.Besides,our new crew also come front introduce themselves.
Company new targets,new promotion,coming competition and new updates were explained to the crew.Our company targets for 2009 is RACE FOR NO.1 ANOTHER PERFECT 10 EXECUTION!!!.To ensure all crew understand and align with company,a little quiz were conducted by William.
In this meeting,Kak Suria also bring along good news that we were have one special crew picnic coming February to celebrate our glory on winning 3rd placing in Move It Meal & Move It Breakfast Meal Suggestive Selling Contest.
Two games were played with all crew.Crew were divided into 4 different F1 team and big congratulations to the winning team.

Lastly,all crew were have special dinner prepared by all management team Greenlane……that we call ‘Teamwork Steamboat’…ha…ha…delicious and for sure yummy!!!.

Thanks to all management team for spending time preparing all dishes.
Last but not least…Happy Chinese New Year 2009 for all crew and Northern Dream Team!!!!………….