Jun 28, 2011

The Mr Weatherbee Episode

On 6 June '11, my family & I were at the Penang International Airport, on our way back to Kuala Lumpur following an exhilarating holiday. Our daughter, Erica (7+ years) had excitedly commented this was 'the best holiday' she'd ever had’. Sadly for her it ended on a very different note.
We had stopped by for a quick lunch at McD's (the outlet adjacent to the departure lounge) and Erica had inadvertently left behind her two cherished soft toys, still in the luggage trolley just outside the McD entrance. The two toys, a small dog named Pegasus (she'd insisted on bestowing the name of the mighty mythical winged horse upon this comical bug-eyed dog) and her most, most, most, cherished, beloved teddy bear, Mr Weatherbee. She had had Mr Weatherbee almost since birth, sharing her closest secrets and life experiences with him, cradling him lovingly in her arms every night.
Realisation dawned mid-flight, proceeding with a silent yet unstoppable steady flow of innocent tears. Upon disembarking, we'd immediately established contact with a McD staff, one Mr Lim Chuah Eng Chew, who was gracious enough to drop what he was doing to rush across to try and locate the soft toys. He successfully managed to locate the toy dog but sadly, the teddy bear was nowhere in sight. Upon hearing my desperate request, he had made checks with airport personnel and went on walkabouts personally. I'd offered a reward for the finder which he duly cascaded to airport officials and maintenance personnel in the vicinity. My assurance of his strong effort was when he shared that he understood only too well the strong bond between child and cherished toy, himself having a daughter around Erica's age. Sadly, despite all his efforts, Mr Weatherbee remains elusive.
Lim was kind enough to courier across the remaining toy (of which I offered delivery reimbursement but he brushed this aside). The toy was subsequently returned to an excited child, who clutched it tightly like a long-lost friend.
Our prayers and hugs over the last two weeks however failed to dilute her pain though. This was evident as today, exactly 14 days since that fateful day, as I was skimming through some old photographs on my notebook, she had quietly remarked that she didn't wish to see our recent Penang Trip photos. Furthermore, she had confided yesterday to my wife that she was secretly hoping that Mr Weatherbee was lying somewhere around on the floor of the airport, just waiting to be found and returned…..
It is indeed a painful lesson of life for a young, innocent child, but nonetheless we hope there would be learnings here, not just for her but her parents as well.
I wish to share my deepest gratitude to Lim, who I’m indeed blest to have had made first contact with, and who showed a commendable sense of responsibility, empathy and care towards a total stranger - and a child.
Lim, as an employee of McDonalds in Malaysia, you have certainly lived up to the aspiration of your company.
I thank you.

Regards, A Father.
Rohan Talalla

Hi Eng Chew,
The story brings a touching tear to my eyes...on your understanding of how the child felt, and hence making your utmost effort to retrieve the toys.
I am sure Erica will be very touched by your effort, and will surely remember your lovingly care shown, which I believe will have soften the impact on her lost.

Cheers,
Nancy

Jun 22, 2011

#227 Crew Picnic

Pada tanggal 22/06/2011 store McDonald's Jusco Perda telah mengadakan crew picnic bertempat di Bayu Senja, Batu Ferriggi.Kami berkumpul di store sewal 7.30pagi,aktivi pertama kami adalah sarapan pagi bersama-sama.Tepat pada pukul 10.00 pagi,kami bertolak ka sana sebanyak 8 buah kereta secara berkonvoi..
Setibanya di sana,kami sangkakan panas berpanjangan rupanya gerimis mengundang tanpa diundang ,namun ianya tidak mematahkan semamgat kami untuk bersuka ria dengan aktiviti sukaneka.Pelbagai aktiviti menarik telah dijalankan sapanjang kami berada di sana.Aktiviti berkumpulan mencipta baju puteri duyung bersantailah, mencari bijirin di persiaran pantai, memakan makanam ekzotik sehinggakan ada yang termuntah hijau sebab tengok orang makan. Acara kemuncak menaiki banana bot yang terlalu mencabar sehingga ada yang mengeluarkan semua isi perut yang telah dimakan.
Kami telah disajikan dengan pelbagai makanan. Sarapan pagi saja kami telah menikmati nasik lemak yang dibungkus oleh cik Aisah dan Abang mamu kat tepi jalan dan kuih badak yang diuli oleh Kak Yus ditambah lagi dengan bingka tepung mak Hafian. Makan tengahari Menu utamanya mestilah nasi yang berlaukan ikan bakar curah air asam, masak kari ikan kering,udang masak sambal ulam-ulaman . Tidak seronok kalau berkelah tidak ada BBQ. Bahan rencah menu dari Kak Yus memang terangkat sampai termimpi-mimpi. Fuuyoo pedas gitu,pedas-pedas sedap.kerang bakar pun ada . yamiyami sedap gitu..
Acara kemuncak ialah penyampaian hadiah hasil daripada curahan tenaga dan kecermelangan dalam acara-acara yang dijalankan. Pemenang utama jatuh kepada kumpulan ikan bilis yang beibukan cik Yus. Hadiah disampaikan oleh Kak Rose selaku SM.

Jun 20, 2011

#181 Crew Picnic

Pada 20 Jun 2011 McDonald’s Caltex Sunway Prai telah mengadakan Crew picnic bertempat di Teluk Bahang Pulau Pinang. Seramai 48 orang telah menyertai picnic ini.Bermula dari jam 8 pagi berkumpul di McDonald’s Caltex Sunway dan berakhir pada jam 5.30 petang. Pelbagai makanan dihidangkan seperti nasi campu, buah buahan, agar-agar, laksa, bihun goreng dan sirap. Buah- buahan tempatan juga dihidangkan seperti manggis dan durian.Aktiviti berkumpulan juga dilakukan. Selain itu permainan futsal padang juga diadakan dan permainan ini sangat menggembirakan semua orang yang bermain. Cabutan bertuah juga diadakan bagi semua orang. Hadiah tempat pertama adalah kipas angin Elba dan dimenangi oleh krew bernama Lela. Akhir sekali, semua orang bergambar sebagai kenangan.

Jun 19, 2011

#181 Father's Day Event

Pada 19 June 2011 , jam 4pm sehingga 6pm satu majlis menyambut hari bapa telah diadakan di McDonald’s Caltex Sunway.Seramai 25 kanak-kanak menyertai aktiviti mewarna bersama bapa tercinta.Mereka semua sangat gembira kerana McDonald’s mengadakan aktiviti seperti ini.Ada juga dari aktiviti mewarna sempena hari ibu yang datang menyertai aktiviti ini.Diharapkan aktiviti seperti ini akan sentiasa diadakan setiap tahun.
Terima kasih..

Jun 13, 2011

#212 Crew Picnic

On 13 June 2011, the family of McDonald’s Jalan Gopeng went to  Pulau Pangkor for a picnic as the activity for Quarter 2. There were fourty of us including managers, gathered at store at 7am and travelled by bus to Lumut. At Lumut, we had the breakfast, then we took a boat to the island. We done the activities such as round the Island, snorkeling, swimming, and some outdoor games like volleyball and banana boat ride. We also taken to Coral Island for lunch and before we left the island, we had a tea time.Apart from that, we also has the opportunity to shop some souvenirs to bring home. We reached store at 8pm. In conclusion, we had the most memorable time at the island.

Jun 12, 2011

Name : KHOR ENG KHIM
Age : 31
Address : XX Jalan Beriksa Satu
Town/City : Air Itam
Poscode : 11500
State : Penang
Contact No. : 016496XXX
Email : Restaurant : Paya Terubong Penang
Feedback : I am very happy with the food and enviroment on this outlet, although I had been complain this outlet before due to the cold BIG MAC. Last Sunday 12/06/2011 I am so glad with the hot hot double fish fillet O fish, each bite make my heart feel warm.
Keep it up.

Jun 9, 2011

Just Tell Us - Devan N ( Great service )

Name : Devan Nathan
Age : 40
Address : XX Lorong lenggong Dua taman Rainbow Batu 4 jalan Ipoh
Town/City : Kuala Lumpur
Poscode : 51100
State : W P
Contact No. : 016239XXXX
Email :
Restaurant : Sunrise Penang
Feedback : Dates 7 and 8 June 2011. Had dinner at this branch. No racial biasness. Good frontline service, Helpful lobby crew. Big Macs were properly made/dressed. Made my day. Please forward these remarks to the manager of the branch from an ex pioneer crew of both SS2 and Jln Pahang Drive thru 1987-88. Well Done.

Jun 6, 2011

#255 Outdoor Crew Meeting

Fun, enjoyable and happening, three words to describe the crew outing McDonalds Kampar DT that was held at Bowling and Ethusiasm Centre, Jusco Perak on 6th June 2011. This crew outing were participated by all crew and management team McDonald’s Kampar. The purposes of this crew outing to make crew happy and have fun after working hard at restaurant. Hopefully with this kind of activities will create teamwork among crew and management team. Finally with good relationship and teamwork will creates happy and working environment at store to  contribute awesome QSCV to our guest.

Jun 2, 2011

Just Tell Us - Janet C ( Great service )

Name : Janet Chew
Age : 25
Address : xxx-3-5 Sri Permai Apartment, Free School Road, 11600 Penang.
Town/City : Georgetown
Poscode : 11600
State : Penang
Contact No. : 012585xxxx
Email : xxxxx2k2003@yahoo.com
Restaurant : Mc.D Green Lane, Penang
Feedback : I would like to say a million thanks for one of your staff Yasri who has the willingness to help me to search and get for the toys - Sponge Bob's Straw and cup that I missed out due to not aware of the promotion of these toys. I appreciate, happy and satisfied with his service. This is the right attitude that a staff should possess, situational leadership, service more than customers expected, especially in catering/hospitality/customer service industry.
Thank You

Jun 1, 2011

#253 Outdoor Crew Meet

This time Pengkalan DT Ipoh Mcdonalds did an enjoyable crew outdoor meeting at the Taman Rekreasi Sultan Abdul Aziz.This place is located at the town area,15 minutes from the store.Our theme for the Outdoor is The Power Of One.The groups divide into 4 that consist Harder,Faster,Stronger and Smarter.
The meeting starts at 8.30am and finish before 12noon.All the crew and the management team meet up at the store sharp 8.30am for the briefing and continue at the agenda place.Breakfast was been served and same goes to lunch.The crew was been brief on store target,promotion,results and performances.We also did games for them on team building such as working among team members,sharing ideas,knowledge and creativity.This will help them more on teamwork and improve on their communications.Hampers and prizes given out to all the team who took part.Had a really fun activity on our awesome crew outdoor this time.Together we are Unstoppable.Thanks!!!